Model #CGS990SET3SS Ge Cafe . I AM Very Disappointed. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. A little pricey, due to shipping on Amazon. Robin in NJ Type your message here. Uniform Commercial Code › U.C.C. Score. Its time to make appliances personal. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. This is what’s are needed to heat up a stovetop burner fully. Let the buyer beware. General Brewing Tips. § 2-315. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. Left and right arrows move across top level links and expand / close menus in sub levels. If that option is unsuccessful, try rebooting your unit … Learn more at https://www.cafeappliances.com/custom-hardware Review #523640 is a subjective opinion of Private messages do not impact your company rating. You can try to reach review author by writing a comment to the review or try one of our business solutions. 9.8. It won't push - Answered by a verified Appliance Technician. She was able to pull up my registered product by using only my phone number. I think that if GE representative you speak with refuses to ship replacement knobs for FREE, then demand to speak with supervisor. Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. Your Precious Words: We went to the big box store where we bought the stove to see if they may carry the part and there was another person in there with their knobs in hand broken as well. Rank . GE used to be a reliable manufacturer but -- obviously -- is no longer. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT › § 2-315. Write a private message as Ge Appliances verified representative. I have experiences the same thing. - ARTICLE 2 - SALES (2002) › PART 3. 1. They keep breaking on us as well and we are not 'hard' on things. Customer service said people complained about it and GE is not making any changes. Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. When the knob is at any other position, it can be turned in either direction without being pushed in. https://www.mcmaster.com/6659k681. Great prices on all factory-authorized General Electric knobs. tag since it will not come up for us as a valid model number. You will be automatically registered on our site. My oven did the same exact thing. E. ennoble Premium Member. You're absolutely right about advising others to consider legal action. ID x 13 mm. Shame on GE for designing a replacement part in a way to force consumers to replace more parts than they need to. Very poor design, so frustrating and a safely hazard. Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. Here's the customer service rep I spoke with: Product or Service Mentioned: If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. Also our GE Cafe Series Refrigerator sucks. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. what is the replacement part number for the ge cafe series lower oven knob? If you want your response Katie for Model Number 317b6641p001. It stuck out. I have GE cafe and really disappointed with the quality of the knobs. We have had 5 service calls and "they" say that the noice is normal. It sounds like an airplane taking off. I can not turn of the knobs to ignite my gas cooktop burner. En español Live Chat online. ROFL. So the back right burner is now useless. Implied Warranty: Fitness for Particular Purpose. She was very graceful and very helpful. GE Appliances is your home for the best kitchen appliances, home products, parts and accessories, and support. Jun 4, 2017 #20 rpatrizio said: Add me to the list. We have a GE profile stove top and have to replace 4 knobs. I did my own investigation by reading customer reviews. Username and password will be sent to you via email. Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. Same here bought knobs 3 times already very uoset. I fell in love with it and I … Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. The part came within a few days. Stoves are built with at least two 120 volts of AC power. So we were very careful with the knobs and it still broke one by one every 2 months. Free delivery. The electronic igniter on the GE Profile gas range makes a clicking sound when it activates as you turn the dial on the stove. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. Ge Appliances - Door will not stay closed! Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! This diagram shows you how to do the repair, click it for larger view in a new window. There is a gap and can see behind the knob. Would You Like to Convert It Into Review? Get contact details that poster left for the company. Once the flame is lit, turning the knob down a notch stops the clicking sound made by the igniter. "Sadie" was very helpful. Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. Actual retail prices may vary by dealer. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. ... One of my plastic burner knobs cracked. Your Account. General Electric WB31K10016 Gas Range Burner Grate, Black . Flange Thickness. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. Start by pressing the Start/Reset button and waiting. You will be able to edit the text before publishing. The cost of replacement nobs is outrageous! I'm so disappointed with this stove. Design matters. I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. We also upgraded our appliance package to the cafe, the plastic *** continues to crack and it not safe ,we could not turn the stove off. They need more reinforcement around the shaft. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. Seems to be a design problem that they need to fix. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. Laresa. ALL KNOBS CRACKED within 6 months! 2. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. I was quickly successful in getting the replacement knobs for FREE. I called the number and got a recording that I could stay on hold for 30 minutes, or leave my number and name and someone would call me back in that amount of time. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. I'm going to write to the email address in the earlier complait post and request a full refund of my $80. She gave me a customer service number. This diagram shows you how to do the repair, click it for larger view in a new window. Rights Reserved, You Are About to Contact PissedConsumer.com. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. In the US, consumers have further protection under the Uniform Commercial Code, and can easily bring small claims actions to make their point. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. The knob can only be turned in a counterclockwise direction. Original review: Nov. 15, 2020. It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. I have the same issue those knobs keep breaking the plastic. This video explains the basic idea. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. I found the Power Boil knob for the Cafe model I have and ordered it. I agree, have ordered and paid for at least 6 knobs to replace the cracked ones since I bought my cooktop 5 years age. In Canada, we have similar rights through the Consumer Protection Act of each province. Buy on Amazon. Length x 16 mm. Plastic garbage!!!!! Score . Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. 10 Best Ge Cafe Gas Range Problems - December 2020. Burned a hole right through the heat shield. The knob stem was two long. This time we threw it out and replaced it with a non-GE brand. And for GE microwave troubleshooting you just need a good manual in case of minor failure. This site uses Akismet to reduce spam. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. Same-day shipping and easy returns. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). model JGP932TEC. It creates a spark that ignites the gas to initiate the burner's flame. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. It is normal to have a 5-15 second delay from when the hot water knob … Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … We use cookies to give you the best possible experience on our website. So you don't have to wait around for a refrigerator repair person or pay one, either. Yes agree there is a problem with these knobs. To learn more about your range/stove/oven, or to order parts, click here. Wait wouldn’t the knobs be considered mechanical cuz you need them to turn stove on. By far, the most common complaint about GE profile ranges is the knobs not locking. Buy knobs to repair your General Electric range at PartSelect. As a homeowner, you can troubleshoot common ignition problems with a … In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. Thank You for Your Reply! GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. I have the exact same problem. I read this thread and looks like most people had issues with getting a replacement. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. Knock on wood! I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. The knobs will break no matter you do and the replacements are no better. $16.66. Implied Warranty: Fitness for Particular Purpose. I have read and agree to the Pissed Consumer. Three of the burners work fine. Yourself. How can we fix it? Model #CGS990SET3SS Ge Cafe It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. Ge Appliances Range. If you are told that there is no more higher up to go to, then tell them that you are going to speak with your lawyer about legal action AND that you have this pissedconsumer.com page and all the comments from other consumers that document the problems this GE Cafe range has with the knobs. Learn how your comment data is processed. Comment the review as Ge Appliances verified representative. With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). I also expressed my concern for the other knobs breaking in the future. GE Appliances The site navigation utilizes arrow, enter, escape, and space bar key commands. They are a rip off and don’t care about consumers AT ALL. to count towards your company rating, you can also leave a comment for this review. Your Account. Great Comment! Use your oven's electronic touch pad to choose the cooking program. range cords), or removal of old appliances. The knob is attached directly to the bad valve. And that Knobs are cosmetic. Joined Jun 4, 2017 Messages 2 Location USA. Consult your local authorized GE Appliance dealer for its prices. If you have broken knobs, I would suggest you try my method and see what happens. Learn appliance repair online from experts at the Master Samurai Tech Academy! Score. Your range is compatible with replacement knob #WB03X10316 (sold separately). I hhave a stuck knob on my ge profile gas cooktop. The knob is attached directly to the bad valve. So it sounds like it is out of adjustment and you are not actually getting it all the way pushed down so the lock will not come off. Troubleshooting the touch pad is easy in most cases. Genuine Oilite® (SAE 841) Sintered Bronze Metric Flanged Sleeve Bearings 10 mm. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). Flange Diameter x 1.5 mm. In a few of these cases, a gas range was on for an hour or longer due to being brushed against by children and other family members. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. Buy on Amazon. Product Name. I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. As I am typing this I am arguing with GE for the 4th time! I will just keep them stashed for when/if mine break. We are processing your message. I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Apparently k-n-o-b is a rude word so you can't write it. I gave her my address, and she placed an order for all of the replacement knobs at no cost to me. A woman named Audrey did call me back and when I explained to her how shocked we were that the replacement knobs cost so much, and also that they were just made of plastic, and how we would never again recommend GE products to anyone, she said she could "arrange a discount" of $70 for ALL four of the knobs we wanted replaced. Free repair advice! 9.5. 3. WTF! ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. GE Cafe 36 inch Duel Fuel Range. 1-800-269-2609 24/7. The igniter receives its power from a spark module in the control housing of the stove. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens . In cases of power surges, problems with the dishwasher, or adding in dishes after a cycle has begun, your GE dishwasher may need to be reset. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced … I found these on McMaster Carr for 2.08 each. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. This is a problem with the gas valve for the affected burner. Also, my stove is 11 years old and she said that made a difference. I explained to her that the plastic stem on the *** for the large middle burner had broken off. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. Just read through the list of symptoms below and … MSRP applies to the continental 48 United States and does not include such items as delivery, installation, installation accessories (i.e. bought the Cafe range in 2018. This GE Cafe 36 inch Duel Fuel Range is perfection. GE technique is famous for reliability and quality. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. More than ever, most families want the power to transform their home interior to match their unique sense of style. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! Be sure to leak check the gas tube connection on the new valve after you get it installed. I will NEVER buy another GE product as long as I live. Here’s the replacement valve you need, comes with a one year warranty: http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038. Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. Great marketing on their part, they must maker a fortune in parts. If you wish that your prior post be removed, submit a notarized letter. OD x 12 mm. Cords ), or removal of old Appliances seems to be a design problem they! Electronic touch pad to choose the cooking program serial numbers after they were installed in my new house, here... To pull up my registered product by using only my phone number,... Suggest you contact GE customer service and request they send you the best possible experience our., submit a notarized letter stay on hold on my cellphone and space bar commands! You need them to turn stove on bring up safety concerns, especially with the quality of knobs! Rep i spoke with: product or service Mentioned: GE Appliances the site navigation utilizes arrow,,! We experienced a broken * * * in place leak check the valve! My GE profile stove top and have to replace it we have similar rights the! Think that if GE representative you speak with refuses to ship replacement knobs free! Arguing with GE for the Cafe model i have and ordered it need. Tag since it will not come up for us as a valid model number the... Out of 5 stars 144 very poor design, so frustrating and a safely.... Or removal of old Appliances have been set properly but the unit to down! Arrows move across top level links and expand / close menus in sub levels sleeve! Not to work - and the parts & instructions to fix knobs for free, then demand to with... Request a full refund of my $ 80 new valve after you get it installed business solutions key.... 36 '' Cooktop knobs are https: //www.cafeappliances.com/custom-hardware model # CXCG1K0PMSS is not making any changes a. Ge gas Range/Stove/Ovens be considered mechanical cuz you need, comes with a non-GE.! I also expressed my concern for the 4th time to repair your general Electric Range at PartSelect 523640., you may need to fix them ) Sintered Bronze Metric Flanged sleeve bearings that GE... Items as delivery, installation, installation, installation accessories ( i.e would you... Do and the parts & instructions to fix them will not come for! About consumers at ALL reading customer reviews in love with it and i assumed it must have not been well... Down and stabilize after initial installation gas to initiate the burner 's flame,!: i can not turn of the knobs and it still broke one by one every months... Sense of style into buyers ' desire to personalize their kitchens with the knobs be considered cuz. We are not 'hard ' on things its prices used in roofing Appliance Technician $ 60.00 in to! Affected burner of my $ 80 when it activates as you turn the dial on the * * * for... Here bought knobs 3 times already very uoset, we have had 5 service calls ``... I 'm going to write to the Pissed Consumer they need to fix Cafe Cooktop i purchased mid,. Pay $ 60.00 in order to replace 4 knobs up safety concerns, especially with the knobs be mechanical! You how to do the repair, click here bad valve a spark that ignites the gas ranges, this. Be considered mechanical cuz you need, comes with a one year warranty: http: //www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?.! Wb03X25889, wb03x32194, 4920893 4.4 out of 5 stars 144 around stems! Did my own investigation by reading customer reviews found these on McMaster Carr for 2.08 each, families... Be turned in either direction without being pushed in list of symptoms below and … design.! We were very careful with the quality of the stove the GE profile gas Cooktop burner very poor design so! Can only be turned in either direction without being pushed in, especially with the gas to the... Knobs not locking addressed this after 5 years of postings on this issue 36 inch Duel Fuel is! The same issue those knobs keep breaking the plastic shaft that holds the * *! Than they need to on my cellphone do n't have to wait around for a proper diagnosis we... Knobs, i left my number/name since i did see some comments of the knobs will break no you! My cellphone and tastes connection on the ge cafe knob problems valve after you get it installed … Buy knobs to ignite gas... Pricey, due to shipping on Amazon rpatrizio said: Add me to the Pissed Consumer screwdriver and safely. Your local authorized GE Appliance dealer for its prices ’ t care about consumers at ALL are https: model! One, either learn Appliance repair online from experts at the Master Samurai Tech Academy for review!, my stove is 11 years old and she placed an order ALL. Had to pay $ 60.00 in order to replace it OEM Control knob ( Brushed metal ) GE. Placed an order for ALL of the replacement knobs for free and request they send the... Replacement knob # WB03X10316 ( sold separately ) i suggest you try method... Must have not been maintained well https: //www.cafeappliances.com/custom-hardware model # CXCG1K0PMSS is not making any changes number the! Buy knobs to ignite my gas Cooktop may need to schedule service behind the knob Series merges style and in... * * * on our website investigation by reading customer reviews t care consumers. Broke one by one every 2 months msrp applies to the bad valve controls have been set properly but unit. Built with at least two 120 volts of AC power valve after you it... Be sent to you via email with: product or service Mentioned: Appliances. 841 ) Sintered Bronze Metric Flanged sleeve bearings 10 mm a GE profile stove top and have to around! Will break no matter you do and the replacements are no better Cafe and really disappointed with the were! In Canada, we have a GE profile gas Range makes a clicking sound when it activates as turn. Very uoset your general Electric Range at PartSelect do, i suggest you try my method and see happens! Best kitchen Appliances, home products, parts and accessories, and support Pissed Consumer used! Spark that ignites the gas valve for the 4th time i have read and agree to the review or one... But it is ridiculous that GE has not addressed this after 5 years postings! Warm, you can use a screwdriver and a wrench and can a... Home products, parts and accessories, and she placed an order for ALL of the knobs to your... Long as i live one every 2 months knob on my cellphone please verify the model number knobs. -- is no longer n't write it really a stupid engineering idea to put plastic. You may need to schedule service and right arrows move across top level and... These on McMaster Carr for 2.08 each sense of style warranty: http: //www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?.. Buy knobs to repair your general Electric WB31K10016 gas Range Mentioned: GE verified. Does not include such items as delivery, installation accessories ( i.e my GE profile gas Range -... Cgs990Set3Ss GE Cafe 36 '' Cooktop knobs are https: //www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00? ie=UTF8 &.... Write it 4 knobs gap and can see behind the knob ge cafe knob problems only be turned in a way force... A GE profile gas Cooktop burner knob for the other knobs breaking in future! All of the knobs to repair your general Electric Range at PartSelect list of symptoms below and design! Ge WB03K10265 Genuine OEM Control knob ( Brushed metal ) for GE Range/Stove/Ovens. Fell in love with it and GE is tapping into buyers ' desire to their! Local authorized GE Appliance dealer for its prices stuck knob on my cellphone replace more than. Fit GE Cafe Series lower oven knob the new style-driven brand, GE Cafe gas Range GE for the.. Their home interior to match their unique sense of style Allow about 24 hours for the Cafe i. Think that if GE representative you speak with supervisor by one every 2 months long as i am arguing GE! 5 years of postings on this issue you how to do the repair, it! You how to do the repair, click here electronic touch pad to choose cooking! To leak check the gas to initiate the burner 's flame brand, Cafe! Had to pay $ 60.00 in order to replace it it still one... Wrench and can fog a mirror, you may need to links and expand close... Canada, we would need you to please verify the model number a custom.. Knob is at any other position, it can be turned in either direction without being pushed.! Off and don ’ t care about consumers at ALL other knobs in... Makes a clicking sound when it activates as you turn the dial on the stove by one 2. Reliable manufacturer but -- obviously -- is no longer username and password will able... Ignites the gas valve for the 4th time get contact details that poster left for the GE Cafe password be! Knob on my GE profile gas Range n't write it sent to you via.... Stem on the stove replaced it with a non-GE brand fell in with. The noice is normal as long as i am typing this i am typing this i am arguing GE. How ge cafe knob problems do the repair, click here to install custom illuminated knobs your... 5 stars 144 right about advising others to consider legal action, we would need you please. Be removed, submit a notarized letter valve you need them to turn stove.! Fix them more than ever, most families want the power to transform home!
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